Clean Windows Service — Getting Property Taxes Right
In a “World’s Best” class we had last week, agents in the class firmly made the point that a fundamental aspect of a great service experience is getting the taxes right. From a listing perspective, you have to go to the town or village to get the right taxes, not just trusting the seller to…
Read MoreWhat Would the World's Best Real Estate Agent Do?
We just had a great session today with about 300 agents covering how the World’s Best Real Estate Agent would develop her business. The question I’m posing to the class is “What Would the World’s Best Real Estate Agent Do?” with regard to all aspects of her business. How would she manage her clients? How…
Read MoreYou guys are wonderful…
In our recent “World’s Best Real Estate Agent” class, we discussed all the tasks that a professional real estate agent performs in taking care of a client. My point was this — You guys are wonderful. For the work you do, the time you spend, the efforts you make for your clients, you are simply…
Read MoreBringing the WOW
I taught a class last week where we discussed the “Bringing the WOW,” that element of service that just completley overwhelms a client. Bringing the WOW is performing a service for a client that surprises and delights them. It can be a simple gesture, like a birthday card, or something more extensive, like catching a…
Read MoreWho is the World's Best Real Estate Agent?
We’re going to be on a mission in this blog to identify the tools, systems, and processes that we need to put in place to help you become the World’s Best Real Estate Agent. But even before we do that, we have a pretty good idea of what we’re looking for if you want to…
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