Archive for August 2012
Rules for CORE Agents #16: Personal Communication Requires an Actual Person Communicating
As modern communication technology advances, it becomes increasingly hard to have actual conversations with other people. I know that seems crazy, since we have so many wonderful ways these days to get in touch: mobile phones, voicemails emails, text messages, Facebook status updates. But we don’t actually “talk” with each other as much anymore; we’re…
Read MoreRules for CORE Agents #15: Great Service is in the Eye of the Beholder
Let’s say you’re shopping for a new jacket, and you pop into a clothing store. Immediately, a salesperson comes up to assist you, asking if you need any help and what you’re looking for. Usually, that’s a great thing, so much better than those times you go into a store and you can’t find anyone…
Read More